The BigBrotherAward 2014 in the Workplace category goes to RWE Vertrieb AG (RWE Germany’s second-largest energy utility company, and RWE Vertrieb is its sales subsidiary).
The company makes subcontractors use a surveillance software by “Verint Systems”. This software can produce a continuous record of conversations and desktop activities without the workers’ knowledge. This is a representative award for all companies that make use of recording technologies to evaluate call-center workers. And, by the way: Verint Systems also produces monitoring technology for secret services such as the NSA.
The full text of this award speech is not yet available, sorry.
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